Due to the COVID-19 pandemic, we are now delivering our education courses contact free by providing tailored, personal support online via an app or over the phone. We are also trialling some group education sessions online via video.

At this current time it is unclear when our in person face to face courses will resume and so we urge everyone with diabetes to explore our range of digital diabetes education courses.

If you would like more information please contact us on 020 3474 5500.

Need help? Call us on 020 3474 5500

Privacy Policy

We understand that your privacy is important to you and that you care about how your information is used and shared online.  We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
 
1 Definitions and Interpretation
  In this Policy the following terms shall have the following meanings:
   
“Account” means an account required to access and/or use certain areas and features of Our Site;


“Our Site” means this website, www.diabetesbooking.co.uk

 “We/Us/Our” means the Diabetes Book & Learn service commissioned by Southwark CCG on behalf of the twelve CCGs in south London.

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2 Information About Us
Our Site, www.diabetesbooking.co.uk is managed by Us for Southwark CCG on behalf of twelve CCGs in south London.
   
3 Scope – What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
   
4 What Data Do We Collect?
Some data will be collected automatically by Our Site. Other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. In some cases, data will have been provided to Us by your Healthcare professional, for which you will have given your explicit consent at the time of referral. This consent may be withdrawn at any time. Depending upon your use of Our Site, we may collect some or all of the following data:

1.     name;

2.     date of birth;

3.     contact information such as email addresses and telephone numbers;

4.     demographic information such as address, post code;

5.     NHS number;

6.     racial or ethnic origin;

7.     telephone and mobile phone number;

8.    details about your physical or mental health;

9.    course preference information (when booking a diabetes education course);

10.  IP address (automatically collected);

11.  web browser type and version (automatically collected);

12.  operating system (automatically collected);

13.  a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);


All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
   
5 How Do We Use Your Data?
5.1 All personal data is stored securely in accordance with the principles of the Data Protection Act 2018. For more details on security see section 6, below.

5.2 You do so in a fair and legal manner;

5.3 We use your data to provide the best possible products and services to you. This includes:
1. Providing and managing your Account;
2. Providing and managing your access to Our Site;
3. Personalising and tailoring your experience on Our Site;
4. Supplying Our products and services to you;
5. Personalising and tailoring Our products and services for you;
6. Responding to communications from you;
7. Supplying you with email newsletters and alerts that you have subscribed to. You may unsubscribe or opt-out at any time by clicking the link at the bottom of the in the newsletter.

5.4 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act  2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
   
6 How and Where Do We Store Your Data?
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
   
6.1  We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.
6.2  Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein
6.3  Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.
6.4  Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

7 Do We Share Your Data?
7.1  We may share your data with Health Providers and organisations in order to deliver diabetes educational training and relevant lifestyle services.
7.2  We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.  
7.3  In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

 
8 How Can You Control Your Data?
8.1  When you submit information via Our Site, you may be given options to restrict Our use of your data.  In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.)
8.2  You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
   
9 Your Right to Withhold Information
9.1  You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
9.2  You may restrict your internet browser’s use of Cookies. For more information please see the Our Cookie Policy section
   
10 How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Under GDPR and the Data Protection Act 2018, you have the right to see or be given a copy of any personal data held about you by the Clinical Commissioning Group. To gain access to a copy of your information, you will need to make a Subject Access Request (SAR) to the Clinical Commissioning Group by contacting:

NEL Information Governance Team

1 Lower Marsh

London SE1 7NT

nelcsu.information-governance@nhs.net  

Please mention ‘Diabetes Book & Learn website’ in your correspondence.